ANNTAYLOR.COM Privacy & Security Statement
Ann Taylor values the trust you have placed in us. As part of our relationship, we recognize and respect your privacy. That is why Ann Taylor is committed to protecting your privacy and using the information you share with us responsibly.
Our Privacy & Security Statement describes the information we collect about you, as well as why and how we use it. We also explain the choices you can make about how we collect and use your information.
Frequently Asked Questions
What information is collected?
How is my information used?
Will my information be shared?
How do I access or change my information?
How do I remove my information?
What are cookies? Does ANNTAYLOR.COM use cookies?
How does ANNTAYLOR.COM make sure my order information is secure?
Does ANNTAYLOR.COM link to other sites?
How does ANNTAYLOR.COM protect children's privacy?
What if there are changes to this Statement or if I have other questions?
What information is collected?
We collect information from you that you provide when you login, join our mailing list, register with us, place an order, or participate in a contest, promotion or survey. Categories of information collected include your name, e-mail address, postal address, phone number and credit card number. In addition, we may maintain a record of your purchases from ANNTAYLOR.COM and from our stores. We may also acquire names and mailing addresses for select mailings from third parties. On occasion, we may combine information you provide with other demographic information available to us.
How is my information used?
When you make a purchase from ANNTAYLOR.COM, we use your information to process your order and to answer your questions about the status of your order. We may use the information to provide you with periodic e-mails and mailings about Ann Taylor merchandise, services and promotions. We may also send you e-mails to help us learn more about your shopping preferences. In addition, we use information about your product interests and purchases to help us improve our online store and your shopping experience. If you request a catalog from us, if you register with us, or if you purchase from us online or over the phone, you have the option to request marketing materials from us, and we may send you notices about our merchandise, services and promotions through mail.
Will my information be shared?
To respect your privacy, Ann Taylor will not sell or rent the personal information you provide to us online to any third party. Ann Taylor only shares information about our clients with affiliated companies and reputable third parties to provide better service to you. These services may include maintaining and managing customer information; providing customer services; taking and fulfilling orders; conducting Ann Taylor promotions and surveys; and communicating effectively with our clients. We do not authorize those third parties to make any other use of your information or to send you unsolicited e-mail. In addition, Ann Taylor may share information that our clients provide with specially chosen marketing partners. We also may share aggregated statistical or demographic information about you with third party companies in a manner that does not reveal your personal identity.
When Ann Taylor conducts contests, sweepstakes, promotions, and surveys, or joins with other companies to do so, clients who choose to participate may be asked to provide personal information. Ann Taylor and the other participating companies may use this information for such purposes as notifying winners and fulfilling promotional obligations, and may also cross reference customer databases to identify common customers. Information from these activities may be used to explore future promotional opportunities or fulfill contractual obligations. Even if you have chosen not to receive e-mail or postal mail from Ann Taylor prior to your participation in a contest, sweepstakes, promotion or survey, you may still receive information from Ann Taylor in connection with such activity if you register for or participate in it. You may choose not to participate in contests, sweepstakes, promotions or surveys if you do not wish to receive information from Ann Taylor or share your information with Ann Taylor and the other companies sponsoring such activities.
If you are visiting ANNTAYLOR.COM through a link from another website or search engine, information about your visit to ANNTAYLOR.COM may be collected by the provider of the other website or search engine. We encourage you to review the privacy policies of these other websites or search engines. You may avoid disclosing your information to these other websites or search engines by entering ANNTAYLOR.COM directly into the address field of your Internet browser.
How do I access or change my information?
If at any time you want to change or review the information you have provided, simply sign on to ANNTAYLOR.COM and click on "My Account" on the navigation bar. You will then be able to change any information stored in your account. Be sure to click "Save" when you complete your changes.
You can also change or access this information by calling 1-800-DIAL-ANN, or by sending an e-mail to clientservices@ANNTAYLOR.COM. Please be sure to include or have ready your full name, address, phone number and e-mail address.
How do I remove my information?
If you would prefer not to receive our e-mails and/or mailings-just let us know. You may submit your request to unsubscribe directly at ANNTAYLOR.COM. To access this feature, click here. In addition, if you have received an e-mail from Ann Taylor, you may also reply with the word "unsubscribe" in the subject line. You may also contact us as follows:
| By Email: | clientservices@ANNTAYLOR.COM |
| By Phone: | 1 800 DIAL ANN |
| Fax: | 1-866-2FAX-ANN |
| By Mail: | ANN TAYLOR CLIENT SERVICES P.O. BOX 571650 TAYLORSVILLE, UT 84157-1650 |
Your request may take up to 10 business days to process, and you may receive e-mail or postal mail in the meantime. Your removal request, along with your name and address will be stored in a "do not contact" file to ensure that we can honor your request. Please note that if you make subsequent purchases from our website, we will confirm your order by e-mail, and we may need to contact you by phone, e-mail, or postal mail with other questions regarding your order.
What are cookies? Does ANNTAYLOR.COM use cookies?
Cookies are bits of information that are automatically stored on your computer's hard drive to recognize your preferences in order to make shopping easier. ANNTAYLOR.COM uses cookies to help us personalize your shopping experience and keep track of your order as you shop in our online store. Your cookie also allows us to recognize you when you return to our site and provides you with access to your account information. Cookies do not contain any personally identifiable information, such as your name, address or any financial information on your computer.
Ann Taylor may use reputable third parties to provide services to us, such as to help us measure the effectiveness of our advertising and how visitors use our site, and these third parties may also use cookies on your computer. ANNTAYLOR.COM respects your right to choose whether to be included in the services that these third parties provide. If you would like to opt-out of these services, please click here.
You can refuse cookies by turning them off in your Internet browser. In order to disable cookies, please consult your browser's help section for instructions. If you turn off cookies, however, you will not be able to purchase from our website, as we will not be able to track your online order. You may still place an order by calling us at 1-800-DIAL-ANN.
How does ANNTAYLOR.COM make sure my order information is secure?
The safety of your credit card information is important to us, and Ann Taylor has taken measures to protect the security of your online order information.
Ann Taylor uses Secure Sockets Layer (SSL) technology to keep your online order information safe. SSL technology encrypts your credit card number, order information and personal information before it is transmitted to protect it from being decoded by anyone other than Ann Taylor. Our site also displays the VeriSign Secure Site Seal, which indicates that the site has been authenticated by VeriSign and that confidential transactions with the site are secured by SSL encryption.
Once you enter the checkout page, your computer will begin communicating with our server in secure mode. You can determine the security of your connection by looking at the bottom of your Internet browser window after you have accessed our website-SSL technology is active if there is a solid key or a closed lock. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."
Some versions of browsers and some firewalls don't permit communication through secure servers like the ones we use to process orders at ANNTAYLOR.COM. If you cannot access the secure server for any reason, you can place your order by calling 1-800-DIAL-ANN.
While we implement the above and other security measures to protect your information, please note that no data transmitted over the Internet or any other public network can be guaranteed to be 100% secure.
Does ANNTAYLOR.COM link to other sites?
The ANNTAYLOR.COM website may include links to other websites that are not under our control. These other websites have their own policies regarding privacy that you should review. Ann Taylor has no responsibility for these linked websites.
How does ANNTAYLOR.COM protect children's privacy?
Ann Taylor is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13 years of age. Ann Taylor does not sell products for purchase by children.
Changes to this Statement
Ann Taylor may update the Privacy & Security Statement from time to time. When we make changes, we will post them here. You may wish to check this section from time to time, because by visiting our website, you agree to accept any such changes to these policies. Except as otherwise mentioned herein, this Privacy & Security Statement only addresses the use and disclosure of information we collect from you on our website.
If you have any questions about our Privacy & Security Statement, please contact us:
| By Email: | clientservices@ANNTAYLOR.COM |
| By Phone: | 1 800 DIAL ANN |
| Fax: | 1-866-2FAX-ANN |
| By Mail: | ANN TAYLOR CLIENT SERVICES P.O. BOX 571650 TAYLORSVILLE, UT 84157-1650 |
Effective as of August 2, 2004.
