40% Off* Select Full-Price Dresses & Skirts Exclusions Apply

Customer Service

Top Questions

Once your order has been shipped, we will notify you via e-mail of the shipment status. This e-mail will also provide you with tracking information and the ability to access the status of your order from the convenience of your computer. You can also check your order status from the site - click on Order Status on the top right side of the page. You will need your confirmation number and email address to receive your order status.

Ann Taylor will accept your return or exchange of unworn, unwashed and defective merchandise by mail. Unwashed, unworn and defective merchandise may also be returned or exchanged at any Ann Taylor location with the exception of select merchandise explicitly noted in our return policy below. Please note, we cannot accept online purchase returns at LOFT, LOFT Outlet or Ann Taylor Factory store locations.

We will credit you for returns, accompanied by an original receipt, received within 45 days of the purchase for the price paid either in the original form of payment or as a merchandise exchange. For gift returns that are received within 45 days of the transaction date, you will receive an Online E-Gift Certificate for the amount paid by the sender. Returns accompanied by an original receipt, made more than 45 days after the purchase, will be credited for the item's current selling price either in the form of a merchandise credit* or as a merchandise exchange. One price adjustment on full-priced merchandise may be made within 7 days from the original date of purchase.

Returns without an original receipt will be credited for the item's current selling price on the date of the return, in the form of a merchandise credit. Merchandise without an original receipt, with a selling price on the date of the return that is deemed Final Sale, may not be returned or exchanged.

Final sale merchandise (merchandise with a .44 or .88 cent price ending) may not be returned or exchanged.

"Reduced price merchandise with "Final Sale" in the description or a .44 or .88 price ending prior to any discount may not be returned or exchanged. Merchandise without an original receipt with a selling price on the date of the return that is deemed "Final Sale" may not be returned or exchanged.

*A merchandise credit for online returns will be issued by e-mail as an E-Gift Certificate. A valid email address must be provided.

No changes can be made to an order once submitted. When we designed our business processes and systems at ANNTAYLOR.COM, our goal was to save you time by quickly processing your order. The moment you submit your order, you can expect that we are immediately working to get it to you as quickly as possible.

Occasionally, Ann Taylor will offer code-based promotions that can be redeemed online. Promotions and discounts, including free shipping, will be communicated on the website, through emails, and direct marketing, such as mailers.

To redeem a code-based promotion, perform the following steps:

  • In the Shopping Bag, enter your promotion code in the space marked "Promo Code."
  • Click the "Apply" button on the right side of the page.
  • Prices for the items that are valid for the discount will be reduced by the amount of the promotion, and reflected in your ORDER SUMMARY.

The following restrictions apply:

  • To qualify for a specific promotion, your order must be placed during the specified promotion period.
  • Some promotional offers may not be combined with other offers in the same order.
  • Your order may need to be of a certain dollar amount to qualify; shipping and taxes are not applicable towards the qualifying amount.
  • Enter the code in the Shopping Bag in the space marked "Promo Code," and then click the "Apply" button. Prices and shipping charges, if applicable, will be adjusted according to the applied promotion, with the discount reflected in your GRAND TOTAL.
  • Only one promotional code may be used per order. Offers may be used only once unless otherwise specified.
  • Free shipping offers are valid on standard shipping for orders placed at ANNTAYLOR.COM with a specified minimum purchase. Standard shipping is not available in AK, HI or PR.
  • Taxes, shipping and handling fees, purchases of gift cards, charges for gift boxes and payment of Ann Taylor credit cards do not count towards the qualifying amount.
  • The offer may only apply to certain price points (full-price only) or select products. Offers may not be valid in Ann Taylor stores.
  • Offers are not valid at LOFT stores, Ann Taylor Factory stores, LOFT Outlet stores and LOFT.com.
  • Offers are not valid on purchases of gift cards.
  • Offer is not for resale and is not redeemable for cash.
  • No adjustments to prior purchases, and cannot be applied to returned merchandise.

Price adjustments are not eligible on special promotions, including %'s off (e.g., 25%, 40%, and 50% etc.) and $'s off. One price adjustment for merchandise purchased at full-price, which has been marked down for the first time, may be made within 7 days from the original date of purchase. Please note, our stores are not able to process price adjustments for online orders.

CONTACT US

  • CALL US

    U.S. Toll Free
    1-800-342-5266
    International
    1-614-534-2755

  • WRITE US

    ANN TAYLOR CLIENT SERVICES
    ATTN: Senior Director
    4079 Executive Parkway
    3rd Floor
    Westerville, Ohio 43081-3859

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